Buy back your time, elevate client results, and skyrocket retention
Business management for high-performing coaches
We help 6–7 figure coaches integrate the strategy, systems, and done-for-you operations behind a high-touch client experience, so your business can grow without everything depending on you.
services
the engine
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about
Buy back your time, elevate client results, and skyrocket retention
Business management for high-performing coaches
We help 6–7 figure coaches integrate the strategy, systems, and done-for-you operations behind a high-touch client experience, so your business can grow without everything depending on you.
Your clients should feel supported at every stage without you being the one holding it together
We structure your coaching business so every client feels nurtured, guided, and supported towards a true transformation. With the right operations, customer experience, and retention systems in place, your business becomes more organised, more scalable, and more enjoyable to run.
Strengthen Your Retention
You’re here to lead the transformation, not carry the entire backend.
Your clients should feel supported at every stage without you being the one holding it together
We structure your coaching business so every client feels nurtured, guided, and supported towards a true transformation. With the right operations, customer experience, and retention systems in place, your business becomes more organised, more scalable, and more enjoyable to run.
Strengthen Your Retention
You’re here to lead the transformation, not carry the entire backend.
You have a clear vision for where you want to take the business. But as your client base grows, the operational side can start to pull you away from the work only you can do.
Late-night client emails
Loose Systems
follow up late payments
course content friction
a team that requires constant training
It all creates leaky energy in the business, and eventually, it starts affecting client experience, retention, and your own capacity.
Never have to reply to another late-night email about how a new client logs into the course platform.
Never personally chase payment plans or have the awkward “when can you pay?” conversation.
Stop stressing about loose administrative systems and lack of operational infrastructure.
Bring a higher level of organisation to your business so your capacity can expand to hold more.
last-minute cancellations
System's that don't deliver
Poor client onboarding
You know that your offer provides true transformation
Have an online coaching business with strong lead generation, but feel stretched trying to serve every client at a high level?
Want to integrate more automation and nurturing without the experience feeling cold, robotic, or impersonal... or like AI?
Have a small team, but want someone to come in and completely own the customer experience and retention side of the business?
What We Do
The Biz Operations Engine
Our Biz Operations Engine brings together the strategy, systems, and done-for-you support needed to create a seamless client experience. From onboarding and admin to retention strategy, client communication, community support, and course optimisation, we help your business operate with more clarity, care, and consistency.
Backend Business Support
We help keep the everyday tasks, projects, launches, and client experience moving at the desired speed.
Systems that create space, and support stronger client results
DON’T TAKE OUR WORD FOR IT, RESULTS MATTER
"Gave my business the structure it needed'
This team is amazing. Janai is a weapon and I could not have built my business and scale like we did without her!!!! The systems and automations, her heart to serve people, and just overall making sure that every man in my program was supported has been a game changer. I can guarantee you
Gavin - Gold Coast, Australia
“They truly care. It makes such a difference.”
The ladies have been a blessing to our team! Their attitude and how they continually show up wanting to add value to each task/project impacting our overall business is something I am incredibly grateful for. You can’t teach that. They truly care. It makes such a difference to myself and our business.
Nic Robertson & Jen Schultz, Women to Wealth
“Renewal rate increased by 35%.”
Working with Monday transformed our client lifecycle. They fixed the onboarding chaos, removed content friction, and planted smart upsell seeds, and clients actually stayed. In 180 days our renewal rate rose 35%, client engagement is through the roof, and lifetime value has grown dramatically. These systems pay for themselves.
Amy, Queensland, Australia
“They understood my vision and brought it to life.”
The Monday girls were amazing to work with when building my online offer. They understood my vision and brought it to life with incredible attention to detail. All communication was professional, creative, and they were always quick to respond to any questions I had. The systems and process they made for the business were seamless and aligned with my mission.
Alissa, California, USA
"Could not have built or scaled my business without them!"
The Monday girls were amazing to work with when building my online offer. They understood my vision and brought it to life with incredible attention to detail. All communication was professional, creative, and they were always quick to respond to any questions I had. The systems and process they made for the business were seamless and aligned with my mission.
Crystal - Byron Bay, Australia
“Renewal rate increased by 35%.”
Working with Monday transformed our client lifecycle. They fixed the onboarding chaos, removed content friction, and planted smart upsell seeds, and clients actually stayed. In 180 days our renewal rate rose 35%, client engagement is through the roof, and lifetime value has grown dramatically. These systems pay for themselves.
Amy, Queensland, Australia
“They truly care. It makes such a difference.”
The ladies have been a blessing to our team! Their attitude and how they continually show up wanting to add value to each task/project impacting our overall business is something I am incredibly grateful for. You can’t teach that. They truly care. It makes such a difference to myself and our business.
Nic Robertson & Jen Schultz, Women to Wealth
"I could not have built & scaled without her!"
This team is amazing. Janai is a weapon and I could not have built my business and scale like we did without her!!!! The systems and automations, her heart to serve people, and just overall making sure that every man in my program was supported has been a game changer. I can guarantee you will not regret working with the Monday team.
Gavin - Gold Coast, Australia
"The structure I needed across my business"
The knowledge and initiative they brought allowed me to bring so much to life in such a short time. These ladies are a blessing - I couldn’t speak more highly of them.
Crystal - Byron Bay, Australia
“They understood my vision and brought it to life.”
The Monday girls were amazing to work with when building my online offer. They understood my vision and brought it to life with incredible attention to detail. All communication was professional, creative, and they were always quick to respond to any questions I had. The systems and process they made for the business were seamless and aligned with my mission.
Alissa, California, USA
What We Do
The Biz Operations Engine
Our Biz Operations Engine brings together the strategy, systems, and done-for-you support needed to create a seamless client experience. From onboarding and admin to retention strategy, client communication, community support, and course optimisation, we help your business operate with more clarity, care, and consistency.
Our Services
starting out?
READY TO OPTIMISE
ready to scale?
- 10 modules
- Full Course Creation & Production
Course Design & Setup
- Funnel Creation
- Customer First Win Strategy
- Community Engagement
- A comprehensive, tailored Operations Vault
WAIT THERE'S MORE
READY TO OPTIMISE
ready to scale?
- Onboarding & Automation Systems
Onboarding
- A comprehensive, tailored Operations Vault
- Payment plan / finance management
- Contracts
WAIT THERE'S MORE
- Email Marketing
Marketing
- Nurture Sequences for Your Main Offer
- Referral strategy
- Lead Magnet
WAIT THERE'S MORE
Don’t yet have your course structure and content ?
- Course Design & Setup
- Full Course Creation & Production
- Funnel Creation
- Customer First Win Strategy
- Email Marketing Launch Strategy
- Community Engagement
- Onboarding & Automation Systems
- Payment Plan & Finance Management
- Nurture Sequences
- Contracts & Agreements
- Operations Vault
- Referral Strategy
- Lead Magnet Creation
An all-inclusive course launch setup for new online founders
Need even more support?
We’ve got you covered
READY TO OPTIMISE
Perfect for coaches who already have an offer, clients, and momentum but are ready to optimise their systems, automate the client journey, and hand over the day-to-day operations.
- Inbox & Client Communication Management
Course Optimisation
- Customer Support & Reminders
- Seamless New Customer Onboarding
- Payment Tracking
- Community Management
- The dedicated team to completely build, strategize, systemize, and streamline the operations of your business.
Extras Included
- A comprehensive, tailored Operations Vault in Notion, stocked with all essential templates, assets, and workflows you’ll need to run your business smoothly and efficiently.
- 3 x 60min Intensives with Janai, personalized deep dives to understand your unique business, clarify your vision, and craft a strategic plan that aligns with your growth goals.
Ongoing Support
- Scale effortlessly knowing your systems, support, and community management are handled like a pro. More clients, more growth, we've got you covered.
Perfect for coaches who already have an offer, clients, and momentum but are ready to optimise their systems, automate the client journey, and hand over the day-to-day operations.
- Inbox & Client Communication Management
- Customer Support & Reminders
- New Customer Onboarding
- Payment Plan Tracking
- Business Analytics & Monthly Reports
- Community Management
- + ongoing support options
So you've launched your offer, let's build the support around it
ready to scale?
Fully Supported Scale
Perfect for high-performing coaches enrolling 30–50+ clients per month who are ready to scale further without being involved in operations, systems, or client management.
- Full Backend Business Management
- Done-For-You Client Experience
- In-House Team Integration
- Systems & Automation Expansion
- Client Journey Optimization
- Payment Tracking & Admin Oversight
- Community & Engagement Management
- Operational Scaling Support
- Application only
So you're scaling fast; now
let's ensure your operations
can hold it
FROM HIGH VOLUME TO FULLY SUPPORTED SCALE
- Full Backend Business Management
Dedicated team, sweating the small stuff to optimise your entire experience
- Done-For-You Client Experience
- In-House Team Integration
- Systems & Automation Expansion
- Client Journey Optimization
WAIT THERE'S MORE
- Payment Tracking & Admin Oversight
Dedicated team, sweating the small stuff to optimise your entire experience
- Community & Engagement Management
- Operational Scaling Support
EXTRA'S INCLUDED
- The dedicated team to completely build, strategize, systemize, and streamline the operations of your business.
Extras Included
- A comprehensive, tailored Operations Vault in Notion, stocked with all essential templates, assets, and workflows you’ll need to run your business smoothly and efficiently.
- 3 x 60min Intensives with Janai, personalized deep dives to understand your unique business, clarify your vision, and craft a strategic plan that aligns with your growth goals.
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